Billing & Payment Policy

Last updated: 20 August 2026

This Billing & Payment Policy explains how payments are processed when you place an order with Auribely through auribely.com.

By placing an order with us, you agree to the terms outlined below.

1. Accepted Payment Methods

Auribely accepts the following payment methods:

• Visa and other accepted credit cards
• Debit cards
• Apple Pay
• Google Pay

The payment methods available to you may depend on your device, browser and payment provider.

All payments are processed securely through our authorised payment providers.

2. Currency

All prices displayed on auribely.com are in British Pounds Sterling (GBP / £) unless otherwise stated.

Your order will be charged in GBP.

If you use a card or payment account denominated in another currency, your bank or payment provider may apply its own exchange rate and/or foreign transaction fees. Auribely does not control these rates or additional charges.

3. Payment Processing

Payment is required at the time your order is placed.

When you submit an order, your chosen payment method will be authorised and charged for the total amount shown at checkout.

This may include:

• Product price
• Applicable taxes, where required
• Shipping or delivery charges, where applicable
• Any discounts or promotional offers applied to the order

You will be able to review the total amount payable before completing your purchase.

4. Payment Security

We take payment security seriously.

Payments made through our website are processed using secure third-party payment providers. Your complete card information is handled by the relevant payment processor and is not directly stored by Auribely.

We use reasonable security measures designed to protect customer and transaction information.

5. Billing Information

When placing an order, you are responsible for providing accurate and complete billing information.

This may include your:

• Full name
• Billing address
• Contact details
• Payment information

Providing incorrect or incomplete information may result in your payment being declined or your order being delayed or cancelled.

6. Payment Authorisation

All orders are subject to payment authorisation.

Your payment may be declined by your bank, card issuer or payment provider for reasons outside our control.

If your payment is declined, please check that your payment and billing information is correct or contact your bank or payment provider.

We reserve the right to cancel or hold an order if we are unable to verify or successfully process payment.

7. Apple Pay and Google Pay

Customers using supported devices may be able to complete their purchase using Apple Pay or Google Pay.

Transactions made using these services are also subject to the applicable terms and privacy policies of Apple, Google and the financial institution or card issuer connected to your digital wallet.

Availability may vary depending on your device, browser, location and payment configuration.

8. Order Confirmation

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

An order confirmation does not necessarily mean that your order has been accepted or dispatched.

We reserve the right to cancel an order in circumstances including suspected fraud, payment issues, pricing errors, stock availability issues or other legitimate operational reasons.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

9. Pricing Errors

We make reasonable efforts to ensure that product prices and other information displayed on our website are accurate.

However, errors may occasionally occur.

If an obvious pricing or payment error affects your order, we reserve the right to contact you to correct the issue or cancel the affected order and issue a refund where payment has already been collected.

10. Refunds

Approved refunds will normally be issued to the original payment method used to place the order.

Once a refund has been processed by us, the time required for the funds to appear in your account depends on your bank, card issuer or payment provider.

Our separate Refund Policy applies to eligibility for returns, cancellations and refunds.

11. Fraud Prevention

To protect our customers and business, transactions may be subject to security and fraud-prevention checks.

We reserve the right to request additional information, place an order on hold or cancel an order if we reasonably believe that a transaction may be unauthorised or fraudulent.

12. Changes to This Policy

We may update this Billing & Payment Policy periodically to reflect changes to our payment methods, business practices, legal requirements or payment providers.

Any changes will be published on this page with an updated “Last updated” date.

13. Contact Us

If you have any questions regarding billing, payments or charges relating to an Auribely order, please contact us:

Auribely
Website: auribely.com
Email: contact@auribely.com

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.